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Frequently asked questions

Have questions? We’re here to help

How long does it take to process an order?

Orders are efficiently processed within just 1 to 2 business days, ensuring that you receive your items as quickly as possible.

Can I adjust an order before shipment?

If you need to make changes to your order, we can help, provided the items haven’t already been processed by our shipping facility. Please reach out to us as soon as possible at info@marwajewels.com, and we will assist you with the necessary adjustments.

What should I do if there is a problem with my order?

We are here to help. If you require assistance with your order, please email us at info@marwajewels.com as soon as possible.

How long does shipping usually take?

We understand how exciting it is to receive your items, and we strive to deliver them as quickly as possible. Shipping times vary based on your chosen delivery option:

- Standard shipping within Australia typically takes 5 to 7 days.
- Express shipping is faster, usually taking 2 to 5 business days.
- For international shipments, delivery can take anywhere from 5 to 20 days, depending on your location.

What if I want to return my items

If you're not satisfied with your items, don't worry! We have a 30-day return policy, provided that your items are in new condition and in their original packaging. Simply send us an email at info@marwajewels.com, and we will process your return.

About

Marwa Jewels is dedicated to creating meaningful jewellery that resonates with individuals on a personal level. We believe that the art of gifting goes beyond special occasions, which is why we offer exquisite, high-quality pieces designed to inspire and empower. Understanding the challenge of finding jewellery that strikes the perfect balance between sentiment and fine craftsmanship, Marwa Jewels addresses this need with exceptional designs infused with lasting significance. Choose Marwa Jewels to transform your moments into cherished memories.